Maintaining your privacy is really important to us.
Your personal data - When we say your "personal data", we mean any information that identifies any person that you provide to us. Your "personal data" may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail. When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time. Your personal data includes the information you provide, on the www.ishinecarcare.co.uk website (including any forms you complete), or during an electronic mail enquiry about you. Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us. We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. www.ishinecarcare.co.uk is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.
Information we collect - We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that we collect and how we use it: • We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from iShine Car Care to develop and improve our products and understand customer behaviour.
We use your personal data for legitimate business reasons, for example email you when your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning iShine Car Care or an order you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to the iShine Car Care. It will also enable us to produce reports you request as part of the services we provide. Contacting you for Marketing Purposes - We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our other iShine Car Care and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from iShine Car Care itself, you should cancel your iShine Car Care account or unsubscribe from our mailing list. We may further use, or permit selected third parties to use, your personal data to enable us to track and analyse iShine Car Care website traffic and visitor trends, improve your browsing experience and to personalize and enhance the content and advertising we display. Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.
Why do we use your personal data? - We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you. Other information we collect because we have legitimate business interests, for example, in: • Fulfilling your order and providing updates on the order. • Understanding how our customers use our products, services and websites; • Understanding and responding to customer feedback; • Researching and analysing the services our customers want; • Improving our product and better understanding how our customers use it.
How we share information we collect - Except as described in this policy, iShine Car Care does not divulge any personal information gathered via its services to third parties. We may share your personal data with third parties in certain circumstances: • We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company); • in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets); • if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of iShine Car Care website users or relating to iShine Car Care users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity. We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party. Sub-processors we use: Freewebstore eCommerce provider for website design, hosting and data storage. https://freewebstore.com/privacy.html We use Mailchimp to keep you upto date with offers and products via email.
How long do we store your data for? - We only store your data for as long as necessary for the purposes of processing set out in this policy.
What personal information is kept? We only keep the required information to allow us to process and deliver your order securely to you.
How long is it kept for? We keep our data for the minimum period required by HMRC for accounting purposes. At the end of year financial year, we delete all data relating to orders other than the minimum required by HMRC for accounting purposes.
How to access and control your information You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us. You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.